345-949-2399 stamarcayman@gmail.com

FAQ

Frequently asked questions about International moving

How do I request an estimate for my International move?

To request an estimate, please call Sta-Mar office at 345.949.2399 or email us at stamarcayman@gmail.com or olgastamar@gmail.com.

How and when should I arrange for relocation services?

Sta-Mar Enterprises is able to process shipment information on short notice but would prefer a window of about 1 to 3 weeks prior to the relocation date. This will allow us to schedule an in-house visual survey, prepare an initial quotation and schedule sufficienttime to pre-plan the move management of your shipment.

What is an in-house estimate?

The in-house estimate is a walk through of your home by a representative who will estimate the weight and volume of what will be moved. The in-house estimate gives us the opportunity to recommend the packing services best suited to your specific needs.

How can I determine the duties and taxes for which I will be responsible for?

Your move coordinator will provide general guidelines regarding duties and taxes. However, used household goods and personal effects are allowed to enter most countries without significant duties or taxes. Official information can be obtained by contacting the Consulate or Embassy of the destination country.

Are there items I can not bring with me?

Yes. These items often include, but are not limited to, food, wine, alcohol, liquids, corrosives, explosives, flammables, narcotics, firearms, and ammunition. The list of prohibited items varies country by country. If Sta-Mar Enterprises are contracted to provide the destination service or quote on the same, we will supply you with the customs information for the destination country. If you choose to clear the goods yourself, you should check with the local government in regards to restrictions for bringing your cargo intothe country.

What mode of service will Sta-Mar Enterprises use to transport my shipment?

Sta-Mar provides relocation services utilizing lift vans, pallets, steamship containers and air freight loose boxes or containers. Lift vans are large wooden shipping crates that can be handled with a forklift. We expertly prepare and pack these wooden crates so as to reduce the possibility of damage. Steamship containers (steel ocean containers) come in a few sizes that we will match to your specific need. Containers have a capacity of approximately 1100 cubic feet to 2400 cubic feet. Airfreight service usually consists of smaller or more time sensitive shipments.

How is my shipment packed?

Your household goods are carefully wrapped, padded and packed; and each piece of furniture is wrapped completely in protective materials.

Can I pack some of my items myself?

Yes, you can chose to pack the cargo yourself.

How are moving costs calculated?

Moving costs are based on total volume and / or weight of your personal belongings. Even though exact volume cannot be determined until final packing is completed, our representative’s possess the necessary experience to provide an estimate that is as near as possible to the final cost.

Does Sta-Mar accept credit cards?

We accept any major credit card. However, please be advised, that we charges a service fee of 2% on transactions in local Cayman Islands currency and 5% for running the cards chargeable in US. Additionally, we accept cashier’s checks or certified checks, cash, wires and bank transfers.

When will my household goods arrive at destination?

Some international destinations will have shorter transit times than others; however on average, delivery of a sea borne shipment is between 4 and 6 weeks; and an air freight shipment is between 1 and 2 weeks. We strive to be as flexible as possible and will work with you to provide a schedule that fits your requirements. Your Sta-Mar Representative will be able to provide you with a more accurate transit schedule based upon your specific situation.

Will Sta-Mar Enterprises ship my vehicle?

Sta-Mar will ship vehicles to any country that allows importation. For the most part, importation of a vehicle is easy; however there are some countries that discourage importation and assign high duties and taxes. Your Sta-Mar International representative can provide guidance or you can contact the destination country Consulate or Embassy. Items needed to ship your vehicle include providing the original title, as well as the year, make, model, color and Vehicle Identification Number (VIN) of the automobile.

Are there sign up or membership fees for your forwarding services?

No, Sta-Mar does not charge any membership fees for using either (ocean or air) of our forwarding service.

What information is required to arrange for a Temporary Import Permit?

In order to organize for Temporary Import Permit and ensure Your organization does not have to pay duty on the items brought to the Cayman Islands for a limited period of time, Sta-Mar will require the following information
I would need the following information
Name of the conference
Location
Dates of the conference, please
Invoices for the cargo being brought into Cayman Islands

Can you clear perishable cargo?

Yes, Sta-Mar works with numerous restaurants on the island to arrange for clearance and pre-clearance of imported perishable cargo.

Profesisonal
Package movers
Container yard